Careers with Digital Shadows

We are always looking for the best and brightest people to join our ever-growing team.  If you are interested in being part of our pursuit of providing our clients with cyber situational awareness, please apply for one of the jobs described below.

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Intelligence Specialist, Security Intelligence

Location: Dallas, TX

Our Intelligence Analysts conduct open source intelligence analysis using Digital Shadows’ proprietary SearchLight™ platform to monitor threats to our customers and draft customer-facing intelligence incidents. Through this globally dispersed team, our analysts play a key role in creating general and client-specific cyber situational awareness for our customers to help them make informed strategic and operational decisions to secure their enterprises.

The role will have significant experience in a prior threat intelligence analysis / operations capability and will play a key part in all phases of the Digital Shadows intelligence life cycle, but with a predominant focus within technical research and analysis phases.

The Intelligence Specialist Security Intelligence (SecInt) role is primarily responsible for:

  • Assisting day to day technical cyber threat investigations.
  • Assisting in writing technical cyber threat details in RFI and other intelligence products under tight deadlines for customers.
  • Cyber threat intelligence research including developing new intelligence techniques.
  • Development of cyber threat frameworks and models to meet clients’ needs.
  • Training, education and awareness of technical cyber security.
  • Monitoring and responding to ad-hoc cyber security queries form Intelligence teams.

Your position does call for considerable flexibility, however, and you will be required to undertake such additional or other duties as necessary to meet the needs of the business.

Above all else, you should be comfortable working in a fast moving technical environment, producing robust and rapid technical cyber threat analysis and assessments in support of both the customer and organisation’s needs.

The role will report to Director, Intelligence.

Details

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Client Relationship Manager

Location: Canary Wharf, London

We have amazing clients and a premier product, as a Client Relationship Manager you play a vital role in customer relationships, retention and optimization. The Client Success team ensures our clients are as successful as possible in using Digital Shadows SearchLight™. This role is an integration of technology, marketing, sales, professional services, training and support.

A successful applicant for the Client Relationship Manager role must have prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Proven ability to drive continuous value of our product and familiarity working with clients of all sizes. Applicants must have impeccable written and verbal communication skills, as well as being detail oriented and possess strong analytical skills. Our internal team is just as important as our clients. You must be a strong team player but still a self-starter and thrive in a multi-tasking environment and adjust to priorities on the fly.

Please apply if you’re driven: No one needs to push you to excel; it’s just who you are. Eager to learn, adapt and perfect your work; you seek out help and put it to good use. You want to help and serve our customers: They win, so you win. We’re ambitious for our people, not just our company. We set bold goals and nurture exceptional talent. But we have fun too and look for the right attitude and potential. This spirit of commitment is what binds us together.

The role will report to our Global Head of Client Success.

Details

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Client Success Manager

Location: Dallas, TX

We have amazing clients and a premier product, as a Client Success Manager you play a vital role in customer relationships, retention and optimization. The Client Success team ensures our clients are as successful as possible in using Digital Shadows SearchLight™. This role is an integration of technology, marketing, sales, professional services, training and support. 

A successful applicant for the Client Success Manager role must have prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Proven ability to drive continuous value of our product and familiarity working with clients of all sizes. Applicants must have impeccable written and verbal communication skills, as well as being detail oriented and possess strong analytical skills. Our internal team is just as important as our clients. You must be a strong team player but still a self-starter and thrive in a multi-tasking environment and adjust to priorities on the fly. 

Please apply if you’re driven: No one needs to push you to excel; it’s just who you are. Eager to learn, adapt and perfect your work; you seek out help and put it to good use. You want to help and serve our customers: They win, so you win. We’re ambitious for our people, not just our company. We set bold goals and nurture exceptional talent. But we have fun too and look for the right attitude and potential. This spirit of commitment is what binds us together.

The role will report to our Global Head of Client Success.

Details

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IT Support Engineer

Location: Dallas, TX

Forming part of the global IT team, The IT Support Engineer we be responsible for providing 1st and 2nd Line support to users based both in our Dallas office and remotely. You will work closely with other members of IT team and respond to issues in a timely manner, providing excellent customer service. As the company grows there is scope for this person to grow along with it enhancing their career as they go.

Job Duties:

  • 1st line call logging and 2nd line support
  • Windows and Mac platform support both local and remote
  • Microsoft Office support
  • Mobile device support
  • User Account creation
  • Permission management
  • Maintaining printers
  • Maintaining hardware and software inventories
  • Maintaining Network infrastructure
  • Other common tasks will include OS deployment, imaging computers, configuring desktops, installing printers, installing common software

Details

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Technical Alliances Manager

Location: Dallas, TX

Digital Shadows is seeking to add an experienced technical alliance professional to our fast-paced team. This individual will be responsible for establishing and maintaining technical integrations with third party companies. The Technical Alliances Director will work across the organization partnering with Sales, Marketing, Product Management, Engineering, Client Success and the Intelligence team. This role will report directly to the VP of Strategy. The ideal candidate has hands on experience building out integrations across a partner ecosystem. The candidate must be able to work independently and who is comfortable working in a highly dynamic start-up atmosphere with a rapidly expanding customer base and fast developing priorities. This is a hands-on role that includes strategy, but focuses on execution.

Job Duties:

  • Working with Business Development and Strategy team colleagues to establish and execute upon Digital Shadows’ partnership and alliances strategies.
  • Managing technical partner relationships; acting as a technical point of contact between external partners and internal colleagues.
  • Developing internal facing collateral for Sales, Sales Engineering, Trials, and Operations team colleagues.
  • Developing customer facing collateral that communicates how to operationalize integrations.
  • Developing partner facing collateral that clearly communicates Digital Shadows capabilities, data model and proposed integration value propositions.
  • Presenting integration related content at partner events and conferences.

Details

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Senior DevOps Engineer

Location: Canary Wharf, London

As our system expands in capability, complexity and scale we are setting up team to manage our live system in terms of availability, latency, performance and capacity, as well as providing development teams support for Continuous Integration and Deployment processes.

In this position you will be reporting directly to Head of SRE and will have opportunity to implement and take on decisions for solutions in your area of responsibility. You should be passionate about your job and keen to bring in the best and latest advancements in cloud and computing technologies into Digital Shadows. The main mission of the team is to taking our system support to 24x7 while ensuring the service scales as we expand our client base and functionality.

Responsibilities

  • Help the business to succeed by implementing and overseeing Continuous Integration and Deployment processes, aiming at rapid, predictable and stable delivery of features and business functionality to Digital Shadow teams and customers.
  • Environment management and automation, including automated and on the fly provisioning, deprovisioning and cost management.

REQUIREMENTS

  • Familiarity with DevOps, Continuous Integration, Testing and Delivery concepts and Implementations
  • Experience in CI processes and tools such as Jenkins, maven, gulp, git
  • Tooling stack administration: Jenkins, JIRA, Confluence, Gitlab, Artifactory
  • GNU/Linux or UNIX OS proficiency
  • Experience of working with AWS (preferred) or GCE cloud services
  • Experience in Configuration Management and Infrastructure Provisioning tools (i.e. Terraform, Kubernetes, Chef, Puppet, Ansible, Saltstack, others)

Desirable

  • Competence in at least one of: Python, Ruby, Perl, Bash, Golang.
  • JAVA and JVM experience
  • Experience working in an Agile model, experience with SCRUM
  • Docker and containerisation approaches
  • Experience in Test Automation workflows and solutions: Selenium, Continuous Testing

Details

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Senior Site Reliability Engineer (SRE)

Location: Canary Wharf, London

As our system expands in capability, complexity and scale we are setting up team to manage our live system in terms of availability, latency, performance and capacity, as well as providing development teams support for Continuous Integration and Deployment processes.

In this position you will be reporting directly to Head of SRE and will have opportunity to implement and take on decisions for solutions in your area of responsibility. You should be passionate about your job and keen to bring in the best and latest advancements in cloud and computing technologies into Digital Shadows. The main mission of the team is to taking our system support to 24x7 while ensuring the service scales as we expand our client base and functionality.

Responsibilities

  • Be part of team owning end-to-end availability and performance of mission critical services and build automation to prevent problem recurrence; eventually automate response to all non-exceptional service conditions.
  • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
  • Design, write and deliver software to improve the availability, scalability, latency, and efficiency of the service

Requirements

  • Familiarity with DevOps and Site Reliability Engineering concepts
  • GNU/Linux or UNIX Expert
  • Experience of working with AWS (preferred) or GCE cloud services
  • Docker and containerization approaches
  • Competence in at least one of: Python, Ruby, Perl, Bash, Golang.

Desirable

  • Experience with implementing and operating environment monitoring and analytics, based on or similar to: Sensu, Nagios, Graphite, Influxdb, ELK, Splunk, etc.
  • Experience in Configuration Management and Infrastructure Provisioning tools (i.e. Terraform, Kubernetes, Chef, Puppet, Ansible, Saltstack, others)
  • Good understanding of network stack: TCP/UDP, routing tables, subnets and CIDRs, iptables, VPN
  • Performance tuning and monitoring, IO tuning, JVM monitoring and tuning.

Details

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Cyber Intelligence Analyst

Location: Dallas, TX

At the center of what we do is intelligence analysis and we’re expanding our team to complement our London and Dallas-based Intelligence Operations team. As such, we are looking for exceptional analysts to help drive this development forward. Our Cyber Intelligence Analysts will conduct open source intelligence analysis using Digital Shadows’ proprietary SearchLight™ platform to monitor threats to our customers and draft customer-facing intelligence incidents. By doing so, our analysts play a key role in creating general and client-specific situational awareness for our customers to help them make informed strategic and operational decisions to secure their enterprises.

A successful applicant will have 3-12 months of experience in a threat intelligence analysis / operations role. Our Cyber Intelligence Analysts will be mentored in all phases of the intelligence life cycle, and will benefit from having their analysis peer reviewed by experienced team members. We will develop our analysts’ ability and confidence to deliver clear and concise verbal as well as written briefings, both internally and in front of a client as required. You should have previous experience or demonstrable self-learning relating to source evaluation, structured analytical techniques, understanding of cognitive biases, and be able to make accurate, objective, evidence-based assessments on threats and risks. You should be fluent in working with technology, and the ideal candidate will be naturally inquisitive about cyber security. You should have a good understanding of major international political and security issues, and strive to stay up to date on current affairs. Above all else, you should be comfortable working in, or leading, an operation to deliver and produce results while under strict timelines. Our team offers plenty of opportunities to collaboratively learn from each other and progress within the company.


Our people make our culture and are our best representatives to customers.


• Do the right thing: We are an ethical company. We operate with respect, empathy and equality and strive for clear communication. We will never compromise anyone’s security, freedom or privacy.


• Anything is possible: We encourage innovation, independent thinking and team work. We don’t do politics. The best idea wins, not the loudest voice. This keeps us agile and our clients get great results.


• Trust and be trusted: We trust our people to make the right decisions. We only implement the most essential policies for the good of the business. We always assume the best intentions. We are all owners of, and accountable for, the company.


• Quietly Confident: We are here to deliver facts, not fear, uncertainty or doubt. Anything we provide is based on robust evidence and reasoned argument.


• In it for the team: We are ambitious for our people, not just our company. We set bold goals and nurture exceptional talent for the long haul. We are committed to developing and progressing our existing talent and leadership.


• Committed to our culture: We have an inclusive, fun and spirited culture. Anyone can talk to anyone and we encourage mentorship and an open door policy across teams. This is how we win together.

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Senior Data Scientist

Location: London

At Digital Shadows we are faced with lots of exciting data science challenges to solve. From classifying vast quantities of streaming data in real-time to using Deep Learning techniques to create tailored language models. At the centre of our innovative application is the data that we process upon which we apply a variety of analytics based approaches to identify risks to the security and reputation of our clients.

This is a great opportunity for someone passionate about solving problems to truly advance a career within data science and you will immediately be working with our stakeholders to understand the business problems we face. At Digital Shadows we place a strong focus on regularly delivering and deploying working software so you will research and develop algorithms and models that will be influential to the success of our platform

You will need to have experience with Python and an understanding of traditional and emerging database management techniques. In return you will have a unique opportunity to create a role within a data-driven environment where you have the freedom to be innovative and creative and with real potential to develop into a pivotal position within the business!

 Responsibilities

  • Develop and implement machine learning and natural language processing approaches to accurately categorise and risk assess data processed by the application
  • Identify and acquire data from primary or secondary data sources to extend the coverage and capabilities of the application
  • Identify, analyse, and interpret trends or patterns in our data to find opportunities to extend and enrich our existing data analytics approaches
  • Collaborate across teams to define, design, and ship new features
  • Work with and integrate external tools, libraries, data sources and API’s
  • Discover, evaluate, and implement new technologies
  • Contribute ideas and innovations to the product roadmap

Details

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Product Marketing Manager

Location: San Francisco, CA

The Product Marketing Manager will own all product related marketing content including go-to-market strategy, product positioning, new product launches, and development of sales tools. They will work closely with product development, strategy, global marketing, and sales to drive positioning and messaging of our SearchLight service.

Core Responsibilities:

  • Develop and maintain sales enablement collateral library that empowers our sales and channel teams to effectively sell SearchLight to include
    • Product literature
    • Videos/demos
    • Sales presentations
    • Sales & channel playbooks
    • Competitive battlecards
    • Sales use cases
  • Manage product launch go-to-market process along with product, engineering, strategy and marketing teams
  • Develop and maintain competitive battlecards
  • Hold regular training sessions with sales teams
  • Maintain up to date demo
  • Speak at hosted and sponsored events
  • Ensure consistency with brand messaging and voice

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